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Add Ticket

To add a ticket, click on "Add New Ticket" from the action dropdown menu. Enter the title, select the subscriber, category, priority, and assignee. Provide a description, then submit. The ticket will be successfully added.

 

Number	Attribute	Description
1	Title	Enter a concise and descriptive title for the ticket, summarizing the issue or request.
2	Subscribers	Specify the subscribers or accounts associated with the ticket for targeted assistance.
3	Category	Choose the appropriate category to classify the nature of the ticket (e.g., Technical Issue, Billing).
4	Priority	Assign a priority level to indicate the urgency of the ticket (e.g., High, Medium, Low).
5	Assign To	Select the team member or department responsible for addressing the ticket.
6	Description	Provide detailed information about the issue or request, including any relevant context or steps taken.

View Ticket

To view a ticket, click on the three dots below the actions, then select "View". The ticket will then be displayed for viewing.

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