Zal Ultra ISP CRM Introduction

Overview

Zal Ultra is a comprehensive ISP Billing and Customer Relationship Management system built with AAA FreeRADIUS integration. Designed specifically for Internet Service Providers, it offers a complete solution for managing customers, services, billing, and business operations.

Core Capabilities

Universal Compatibility

Zal Ultra supports all types of Network Access Servers (NAS) and routers commonly used globally, ensuring seamless integration with your existing infrastructure.

Comprehensive Billing

• Automated Invoicing: Generate and dispatch invoices automatically
• Payment Tracking: Monitor incoming payments with ease
• Consumption Accounting: Track bandwidth and service usage accurately

Communication Tools

The platform includes integrated communication channels:

• SMS notifications
• Email alerts and newsletters
• Customer communication history

Multi-Tier Business Management

Zal Ultra supports complex business structures with multi-layer partner management:

• Resellers: Manage primary distribution partners
• Sub-Resellers: Support secondary distribution channels
• Retailers: Track end-point sales representatives

Client Self-Service Portal

A powerful client portal allows your customers to:

• View account status and usage statistics
• Make payments through multiple online methods
• Activate and manage their own profiles and services
• Submit and track support requests

Benefits

• Streamlined Operations: Automate routine tasks to improve efficiency
• Enhanced Customer Experience: Provide self-service options for common requests
• Improved Revenue Collection: Simplify payment processes and reduce overdue accounts
• Business Insights: Generate detailed reports on business performance and customer usage
• Scalable Architecture: Grow your business without outgrowing your management system

Zal Ultra is the ultimate solution for ISPs seeking to modernize their operations and improve customer satisfaction through intelligent automation and comprehensive management tools.