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Zal Ultra ISP CRM Introduction ​

Overview ​

Zal Ultra is a powerful yet simple ISP management solution with integrated FreeRADIUS (AAA) designed specifically for Internet Service Providers. Built by Onezeroart LLC, it offers a comprehensive, secure, and cost-effective platform for managing customers, billing, network operations, and business growth for ISPs of all sizes.

Trusted Globally:

✅ 50+ Router/NAS Vendors Supported
✅ 200+ ISP Businesses Worldwide
✅  500,000+ Active Internet Subscribers
✅ 20+ Countries Served Globally
✅ 24/7 Premium Support
✅ Full IPv6 Compatibility

Why Choose Zal Ultra? ​

🚀 Quick & Easy Setup ​

  • Fast Installation: Set up in minutes with automated installation scripts
  • Free Setup Assistance: Professional installation support included
  • No Hardware Required: Cloud-based solution eliminates costly local servers
  • No Public IP Needed: VPN connectivity for easy NAS/Router integration
  • 30-Day Free Trial: Test all features without credit card

💰 Most Affordable ISP CRM ​

  • Competitive Pricing: Compare features and prices with competitors
  • Flexible Plans: Scale up or down based on your business needs
  • Cost Savings: No hardware investment or 24/7 power requirements
  • Special Offers: Regular discounts and promotional pricing

🔒 Secure & Reliable ​

  • Enterprise Security: Bank-level encryption and data protection
  • Regular Updates: Continuous software improvements and security patches
  • 99.9% Uptime: Reliable cloud infrastructure
  • Data Backup: Automated daily backups

🤝 Premium Support ​

  • 24/7 Human Support: Real experts available via Microsoft Teams, WhatsApp, and Email
  • Dedicated Support Team: Fast response times for urgent issues
  • Comprehensive Documentation: Detailed guides and video tutorials
  • Free Training: Onboarding assistance for your team

Core Features ​

1. Unlimited Multi-Tenant Architecture ​

Unlimited ISPs

  • Manage multiple ISPs simultaneously from one unified panel
  • Centralized management dashboard
  • Independent ISP operations
  • Oversee branches, resellers, subscribers, and accounting from one hub

Unlimited Branches

  • Create limitless branches under each ISP
  • Each branch operates independently
  • Complete branch control with separate users, roles, packages, subscribers, and accounting
  • Ideal for multi-location ISP businesses

Unlimited Resellers

  • Multi-level reseller system: Resellers → Sub-resellers → Retailers
  • Each level can add unlimited subscribers, invoices, and tickets
  • Independent accounting and profit management
  • Scalable growth model for expanding your business

2. Subscriber Management ​

Comprehensive Customer Management

  • Add/Import/Export Subscribers: Bulk operations for efficiency
  • Profile Management: Complete subscriber information and settings
  • Service Activation: Manual, mass, and automated activation
  • Package Migration: Easy package upgrades/downgrades
  • Auto-Renewal: Automated subscription renewals
  • Custom Invoicing: Flexible billing options
  • Mass Operations: Bulk service settings and deletions

Advanced Features

  • Real-time session monitoring
  • Bandwidth usage tracking
  • Connection history and logs
  • Service suspension/reactivation
  • Quota management
  • Expiry date management

3. Billing & Invoicing ​

Automated Financial Management

  • Automated Invoicing: Generate and send invoices automatically
  • Recurring Billing: Scheduled automatic payments
  • Payment Tracking: Monitor all incoming payments
  • Multiple Payment Methods: Cash, online gateways, subscriber balance
  • Invoice Customization: Branded invoices with your logo
  • Payment Reminders: Automated SMS/Email notifications
  • Overdue Management: Track and manage late payments
  • Revenue Reports: Detailed financial analytics

Accounting Features

  • Multi-currency support
  • Tax management
  • Discount handling
  • Refund processing
  • Invoice reversal
  • Profit distribution (hierarchical reseller system)
  • Balance management
  • Ledger tracking

4. Network Management ​

Universal Router/NAS Support

  • 50+ Vendors Supported: MikroTik, Cisco, Juniper, Ubiquiti, pfSense, and more
  • PPPoE Integration: Complete PPPoE server configuration
  • Hotspot/Captive Portal: Web-based authentication
  • RADIUS AAA: Built-in FreeRADIUS server
  • CoA Support: Real-time session control (disconnect, bandwidth change)
  • API Integration: MikroTik API for remote management
  • IP Pool Management: Dynamic IP assignment
  • VLAN Support: Multi-VLAN configurations
  • IPv6 Ready: Full IPv6 compatibility

Network Features

  • NAS/Router management
  • NAS groups and zones
  • Real-time session monitoring
  • Bandwidth control via RADIUS
  • Connection logs and statistics
  • Network topology mapping
  • Firewall integration
  • VPN connectivity

5. Client Portal & Captive Portal ​

Self-Service Client Portal

  • User-Friendly Interface: Intuitive design for easy navigation
  • Account Management: View profile, usage, and billing
  • Online Payments: Multiple payment gateway integration
  • Service Activation: Self-service package activation
  • Usage Statistics: Real-time data consumption tracking
  • Invoice History: Download and view past invoices
  • Ticket System: Submit and track support requests
  • Package Upgrades: Self-service plan changes

Captive Portal

  • Customizable login page with branding
  • Social media login integration
  • Voucher/prepaid card support
  • Advertisement display
  • Terms & conditions acceptance
  • Multi-language support
  • Mobile-responsive design

6. Communication Tools ​

Multi-Channel Communication

  • SMS Integration: Bulk SMS, templates, delivery reports
  • Email System: Automated emails, templates, newsletters
  • Notifications: Payment reminders, expiry alerts, service updates
  • Bulk Messaging: Send announcements to all or selected subscribers
  • Communication History: Track all customer interactions
  • Template Management: Pre-built and custom message templates

Supported Gateways

  • SMS: Twilio, Nexmo, custom gateways
  • Email: SMTP, SendGrid, Mailgun
  • WhatsApp integration (coming soon)

7. Payment Gateway Integration ​

Multiple Payment Options

  • Bkash (Bangladesh)
  • SSL Commerz (Bangladesh)
  • Nagad (Bangladesh)
  • Razorpay (India)
  • JazzCash (Pakistan)
  • Easypaisa (Pakistan)
  • PayStack (Africa)
  • NextPay (Iran)
  • M-Pesa (Kenya)
  • Stripe (Global)
  • PayPal (Global)

Payment Features

  • Automatic payment confirmation
  • Payment reconciliation
  • Refund processing
  • Payment history
  • Gateway-wise reports

8. Prepaid & Voucher System ​

Flexible Prepaid Options

  • Prepaid Cards: Generate and manage prepaid cards
  • Vouchers: Create voucher codes for services
  • Batch Generation: Bulk card/voucher creation
  • Expiry Management: Set validity periods
  • Usage Tracking: Monitor card/voucher usage
  • Reseller Distribution: Assign cards to resellers
  • PIN Protection: Secure activation codes

9. Ticketing System ​

Comprehensive Support Management

  • Ticket Creation: Subscribers and staff can create tickets
  • Category Management: Organize tickets by type
  • Priority Levels: Urgent, high, medium, low
  • Assignment: Assign tickets to specific staff
  • Status Tracking: Open, in-progress, resolved, closed
  • Internal Notes: Staff communication within tickets
  • Email Notifications: Automatic updates on ticket status
  • Response Templates: Quick replies for common issues

10. User & Role Management ​

Granular Access Control

  • Unlimited Users: Add staff, resellers, sub-resellers, retailers
  • Role-Based Permissions: Customize access for each role
  • Department Management: Organize users by departments
  • Activity Logs: Track all user actions
  • Login Logs: Monitor user access
  • Two-Factor Authentication: Enhanced security
  • Password Policies: Enforce strong passwords
  • Session Management: Control active sessions

User Types

  • Super Admin
  • ISP Admin
  • Branch Manager
  • Reseller
  • Sub-reseller
  • Retailer
  • Staff (various roles)

11. Reports & Analytics ​

Comprehensive Business Intelligence

  • Financial Reports: Revenue, profit, expenses
  • Subscriber Reports: Active, inactive, expired users
  • Payment Reports: Collection, pending, overdue
  • Usage Reports: Bandwidth consumption, top users
  • Reseller Reports: Performance, profit distribution
  • Network Reports: Session logs, connection statistics
  • Custom Reports: Build your own reports
  • Export Options: PDF, Excel, CSV

Dashboard Analytics

  • Real-time statistics
  • Revenue trends
  • Subscriber growth
  • Payment collection
  • Network performance
  • Quick action buttons

12. Additional Features ​

Area Management

  • Geographic area organization
  • Area groups and zones
  • Area-wise subscriber management
  • Coverage mapping

Package Management

  • Unlimited packages
  • Bandwidth profiles
  • FUP (Fair Usage Policy)
  • Speed limits
  • Data quotas
  • Validity periods
  • Package groups

Settings & Configuration

  • General settings
  • Software settings
  • SMS/Email configuration
  • Subscriber settings
  • Captive portal settings
  • Payment gateway settings
  • Invoice settings
  • Tax configuration

Logs & Monitoring

  • Activity logs
  • Login logs
  • Session logs
  • System logs
  • RADIUS logs
  • Payment logs
  • API logs

Technology Stack ​

Built with Modern Technologies

  • Backend: PHP 8.x, Laravel Framework
  • Database: MySQL/MariaDB
  • RADIUS: FreeRADIUS 3.x
  • Frontend: Vue.js, Bootstrap, Tailwind CSS
  • API: RESTful API
  • Security: SSL/TLS, Encryption, Firewall
  • Cloud: AWS, DigitalOcean, Vultr compatible

Deployment Options ​

Flexible Hosting

  • Cloud Hosting: Managed cloud infrastructure
  • On-Premise: Install on your own server
  • Hybrid: Combine cloud and on-premise
  • VPS: Virtual Private Server deployment

System Requirements

  • Ubuntu 18.04+ / Debian 9+ / CentOS 7+
  • 4 GB RAM minimum (8 GB recommended)
  • 50 GB SSD storage
  • PHP 8.0+
  • MySQL 5.7+ / MariaDB 10.3+
  • FreeRADIUS 3.x

Getting Started ​

Quick Start Guide

  1. Sign Up: Get your 30-day free trial
  2. Installation: Automated setup on your server
  3. Configuration: Basic settings and NAS integration
  4. Add Subscribers: Import or manually add customers
  5. Start Billing: Activate services and generate invoices

Resources

Success Stories ​

Trusted by ISPs Worldwide

  • Small ISPs (< 500 subscribers)
  • Medium ISPs (500 - 5,000 subscribers)
  • Large ISPs (5,000+ subscribers)
  • Multi-location ISP networks
  • Reseller-based ISP businesses

Industries Served

  • Residential Internet Service
  • Business Internet Service
  • WiFi Hotspot Providers
  • Fiber Optic Networks
  • Wireless ISPs (WISP)
  • Cable Internet Providers

Conclusion ​

Zal Ultra ISP CRM is the ultimate all-in-one solution for Internet Service Providers seeking to:

  • ✅ Automate billing and invoicing
  • ✅ Improve customer satisfaction
  • ✅ Increase operational efficiency
  • ✅ Scale business growth
  • ✅ Reduce operational costs
  • ✅ Enhance network management
  • ✅ Streamline reseller operations

With 50+ router vendors supported, 200+ ISPs worldwide, and 500,000+ active subscribers, Zal Ultra has proven itself as a reliable, scalable, and feature-rich ISP management platform.

Start your journey today with a 30-day free trial!

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www.onezeroart.com

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