Zal Pro ISP CRM Introduction

Overview

Zal Pro is a powerful ISP Billing and CRM system designed to help Internet Service Providers optimize operations, manage customer relationships, and automate billing tasks. It integrates seamlessly with your existing systems and offers a robust platform for managing services, payments, and customer support.

Core Capabilities

Robust Billing System Flexible Billing Plans: Create and manage various packages for different user needs

Automated Payment Processing: Automatically process recurring payments, billing cycles, and reminders

In-depth Usage Tracking: Keep track of bandwidth usage, payment history, and service consumption

Seamless Integration

Zal Pro easily integrates with:

AAA FreeRADIUS for authentication, authorization, and accounting (AAA)

Popular NAS devices for connection management

Payment gateways for smooth online transactions

Powerful Reseller Management

Multi-level Reseller Hierarchy: Supports resellers, dealers, and sub-dealers, allowing for a structured distribution model

Profit Margins Management: Control pricing and margins for resellers and dealers at different levels

Comprehensive Reporting: Track reseller and sub-reseller performance, including payments and service management

Efficient Customer Management

Account Creation and Management: Simple and streamlined customer account setup with flexible options for both individual and business users

Usage Monitoring: Customers can view data usage, payment history, and service status

Ticketing System: Integrated support system to handle customer issues and queries with real-time ticket updates

Client Self-Service Portal

Zal Pro includes a client portal where customers can:

View and manage their account information

Pay bills online through multiple payment options

Update service preferences and manage usage limits

Submit support tickets and track resolution progress

Benefits

Efficient Operations: Automate routine billing and accounting processes, reducing manual effort

Improved Customer Experience: Empower customers with easy self-service capabilities and clear visibility into their services

Increased Revenue: Streamlined payment processes, with automated reminders for unpaid invoices, reducing overdue accounts

Comprehensive Analytics: Gain deep insights into customer usage, billing trends, and overall business performance

Scalable and Flexible: Zal Pro adapts to your growing business needs with customizable features and integration options

Zal Pro is the ideal solution for ISPs that need a sophisticated, flexible CRM and billing system that scales with their business and enhances customer relationships. With its powerful features, you can optimize operations, improve cash flow, and offer a superior service to your customers.