Map ONUs to Subscribers

Linking (mapping) an ONU to a subscriber lets you see the subscriber's fiber signal on their profile, and find the subscriber behind any ONU in the ONU list.

Each subscriber has one ONU, and each ONU belongs to one subscriber.

Map an ONU

1. Go to Network → ONUs. Tip: set Mapping to Unmapped Only and click Apply to see only the ONUs that still need a subscriber.
2. On the ONU's row, click Map to Subscriber (link icon).
3. In Select Subscriber, type the subscriber's username and choose them from the list.
4. Click Map Subscriber.

You will see ONU mapped to subscriber successfully. The Subscriber column now shows the username, linked to the subscriber's profile.

Things to know:

• You can only pick subscribers of the same ISP and branch as the OLT.
• If the ONU is already linked to someone else, you will see This ONU is already mapped to another subscriber. Please unmap it first. Unmap it first, then map it again.
• If the subscriber already had another ONU, that old ONU is unlinked automatically.

Which ONU belongs to which subscriber?

Match the ONU by its MAC address or serial number (printed on the ONU's label), or by its PON : ONT position if you record where each subscriber is connected.

Unmap an ONU

On the ONU's row, or on its details page, click Unmap Subscriber and confirm. The ONU becomes Unmapped; the ONU and its history are kept.

Unmap and map again when a subscriber gets a replacement ONU, or when an ONU is moved to another subscriber.

ONU details on the subscriber profile

When a subscriber has an ONU, their profile (Profile tab) shows an ONU Details card:

Field	Meaning
OLT Name, OLT Model, OLT IP Address	The OLT the subscriber's ONU is on
MAC/Serial Number	The ONU's MAC address or serial number
Slot/Card, PON Port : ONT ID, Full Interface	Where the ONU is connected on the OLT
Status, Signal Status	Online / offline / LOS and the signal quality
RX Power, TX Power, Temperature, Distance	The latest readings
Last Seen, Data Last Updated	When the readings were taken

The card refreshes itself when you open the profile, so support staff see the live signal while talking to the subscriber. Click Refresh on the card to read it again.

Network diagram

On the Network Diagram page, Import From Inventory adds your OLTs, and the ONUs of mapped subscribers who have a map location, so you can see their status on the map.